Refund Policy

Full refunds

• You cancel at least 24 hours before the session start time.
• We cancel the session for any reason and you do not want to reschedule.
• A technical failure on our side prevents the session from taking place.
• You were charged in error or charged twice.

Partial refunds

If a session is cut short by a problem on our side and cannot be continued or rescheduled, we refund the proportion of the session that was not delivered.

No refund

• Cancellations made less than 24 hours before the session.
• Missed sessions where you did not join within 15 minutes and did not contact us.
• Sessions that were delivered as booked.

These situations are set out in the Cancellation & Rescheduling Policy.

How to request a refund

Email infos@eliteartmanagement.com or call +1 (804) 485-4349 with your booking reference and the reason for the request. We respond within two business days.

Processing

Approved refunds are returned to the original payment method. Once issued, funds usually appear within 5–10 business days, depending on your bank or card issuer. We do not charge a processing fee for refunds.

Disputes

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a card dispute.