Online sessions
Everything happens by secure video — here's exactly how.
No app to install and no paperwork to print. Below is the full process, from booking to what happens after your session ends.
Book and pay
Choose a session type and an available time, enter only the details we need, confirm the consent items, and complete checkout. You'll see the full price before you pay.
Get your confirmation
We email a confirmation with your reference number, session time and a secure join link. The link is unique to your appointment.
Join the session
Open the link a few minutes early on any device with a camera and microphone. Your counselor joins at the scheduled time.
Afterwards
You'll receive a short summary of anything you agreed to try, and you can book your next session whenever you're ready.
What to expect before and during
- Before: find a private space with a stable internet connection, and test your camera and microphone.
- Before: have a phone nearby in case the connection drops — we'll call you to continue or reschedule.
- During: your counselor will confirm your identity, your location, and an emergency contact number.
- During: you set the direction. You can pause, change the subject, or end the session at any time.
- Sessions are not recorded. If a recording were ever proposed, we would ask for your written consent first.
Privacy and confidentiality
Sessions are delivered over an encrypted connection. We collect only the information needed to schedule and deliver your session, restrict access to it, and never sell it. Full details are in our Confidentiality & Privacy Notice.
Informed consent
Before your first session you acknowledge our Online Session Informed Consent, which explains what online wellness counseling is, its limits, and your right to stop at any time. We record that acknowledgment with your booking.
Changes and cancellations
Reschedule or cancel free of charge up to 24 hours before your session. See the Cancellation & Rescheduling Policy and Refund Policy.
Online sessions are not emergency care
Appointments are scheduled in advance and our counselors are not available between sessions. If you are experiencing an emergency or a crisis, call 911, or call or text 988 for the Suicide & Crisis Lifeline. Do not wait for an online appointment.
Book a session